Privacy Notice

Last Updated: September 2026

At Qezxuva, a brand fully managed and governed by Tentoo Hong Kong Limited, the security and confidentiality of your personal information is our highest priority. This document outlines the rigorous frameworks we have implemented for the collection, utilization, and safeguarding of the data you provide while exploring our Pet Travel & Outdoor selections, including the Pet Comfort, Pet Care, and Walk & Travel collections.

1. Categories of Collected Information

To provide a seamless and personalized shopping experience, we gather specific types of user data:

  • User-Provided Information: When you finalize a purchase or create an account, we record essential fulfillment details, such as your full name, delivery address, email address, and direct phone number.
  • Payment Details: All financial transactions are securely routed through certified third-party payment gateways. Qezxuva does not store or process your complete credit card numbers or CVV codes on our internal networks.
  • Automated Metrics: As you navigate our online store, standard tracking technologies automatically log analytical data, including your IP address, browser type, device information, and interaction patterns with our web pages.

2. How We Apply Your Data

The information we accumulate is utilized strictly for necessary business and operational purposes:

  • Order Fulfillment: To successfully ship your pet products, securely process your payments, and provide accurate delivery tracking.
  • Website Optimization: To analyze browsing trends, enabling us to refine our user interface and optimize our product catalog.
  • Communication: To send you vital transactional emails, such as order confirmations and shipping updates, and, only with your explicit consent where required, marketing communications about new pet products and collections.
  • Security Operations: To actively monitor our platform for fraudulent activity and maintain a safe digital environment for all shoppers.

3. Data Protection Measures

  • Encryption Standards: All sensitive data transmitted across the web is protected using Secure Socket Layer (SSL) encryption technology.
  • Restricted Access: Only designated Tentoo Hong Kong Limited personnel and authorized service providers who require such information for legitimate business purposes have access to customer data.
  • Financial Security: We maintain strict adherence to applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements by utilizing compliant external payment processors.

4. Third-Party Collaborations & Advertising

Qezxuva will never sell your personal information for direct financial gain. However, we may share necessary data with trusted service providers to maintain our operations, provide services, analyze website performance, and support our marketing efforts:

  • Analytics and Marketing Partners: We may collaborate with specialized service providers and advertising platforms to deliver relevant advertisements, measure campaign performance, and monitor website activity.
  • Payment and Transaction Partners: We work with secure third-party payment providers to process transactions and help protect payment information.
  • Shipping and Fulfillment Partners: Necessary order and delivery information may be shared with logistics providers to process, ship, and deliver your purchases.

5. Use of Tracking Technologies

Our storefront utilizes both first-party and third-party cookies and similar technologies to:

  • Remember the items placed in your digital shopping cart between visits.
  • Gather aggregated statistics regarding overall site traffic and user interactions.
  • Improve website functionality and personalize your shopping experience.
  • Measure advertising performance and, where permitted, serve advertising content relevant to your interests.

Note: You have the ability to restrict or disable cookies through your web browser settings, although doing so may limit your ability to use certain features of our website.

6. Children's Online Privacy (COPPA)

Our Pet Travel & Outdoor platform is intended for a general adult audience. We do not intentionally collect personal information from children under the age of 13. If we discover that a child under 13 has inadvertently provided us with personal information, we will take reasonable steps to delete that information.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with applicable CalOPPA requirements:

  • Visitors can browse our online catalog without registering for an account.
  • A conspicuous link to this Privacy Notice is available through our website.
  • We provide information regarding our collection and use of personal information so customers can make informed privacy choices.

8. European Data Rights (GDPR)

If you reside within the European Economic Area (EEA) or another jurisdiction where comparable data protection rights apply, you may have certain rights regarding your personal information.

  • Right of Access: You may request access to personal information we maintain about you.
  • Right to Correction: You may request correction of inaccurate or incomplete personal information.
  • Right to Deletion: You may request deletion of eligible personal information, subject to applicable legal requirements and exceptions.
  • Right to Restrict or Object: In certain circumstances, you may request that we restrict or stop specific processing activities.
  • Right to Data Portability: Where applicable, you may request a copy of certain personal information in a commonly used format.

To exercise applicable privacy rights, please submit your request to support@qezxuva.com.

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may be afforded specific rights regarding their personal information:

  • The Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, subject to applicable law.
  • The Right to Delete: You may request deletion of certain personal information we maintain about you, subject to legal exceptions.
  • The Right to Correct: You may request correction of inaccurate personal information.
  • The Right to Opt-Out: Certain disclosures of personal information to advertising partners may legally constitute a "sale" or "sharing" under California law. Where applicable, you have the right to opt out of this type of data sharing.
  • The Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. Data Breach Protocols

In the event of a security incident involving customer personal information, we will take reasonable measures to investigate, contain, and address the incident:

 

  • Affected users will be notified where and within the timeframe required by applicable law.
  • Appropriate measures will be taken to mitigate potential risks and prevent similar incidents.
  • Where appropriate, relevant security information may be communicated through our website or other suitable channels.

11. Email Communication Integrity (CAN-SPAM)

We respect your inbox and follow applicable requirements governing commercial email communications:

  • We use clear and non-deceptive subject lines for promotional communications.
  • Marketing emails provide an accessible method for recipients to unsubscribe from future promotional messages.
  • Opt-out requests are processed in accordance with applicable requirements.
  • Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to fulfill your purchases or respond to your requests.

12. Contact Our Privacy Team

If you have any questions or require further details about our data handling practices, please contact our corporate administration:

  • Brand Name: Qezxuva
  • Operating Company: Tentoo Hong Kong Limited
  • Corporate Address: Rm 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
  • Support Email: support@qezxuva.com
  • Customer Hotline: +1 (229) 609-3393