Terms of Purchase

Effective Date: June 2026

Welcome to qezxuva, your dedicated destination for thoughtfully selected pet essentials designed to support comfort, care, walking, and travel. Our collections include Pet Comfort, Pet Care, and Walk & Travel, each curated to make everyday experiences with your pet more convenient and enjoyable.

This agreement establishes the applicable terms governing all commercial transactions completed through our online store. By purchasing our pet products, you acknowledge and agree to these provisions, which operate alongside our Privacy Policy and primary Terms of Service. Please review this document carefully before completing your purchase.

1. Purchasing Prerequisites

By completing a payment on this site, you formally declare that you are of legal adult age (18 or older), possess the legal capacity to enter into financial contracts, and are located in a region where purchasing our pet products is lawful. You agree to use our products only in accordance with applicable local laws and regulations. Be aware that our administrative team may document or retain digital and voice communications for customer service, quality control, and security purposes.

2. Information Security & Privacy

Your billing information and personal details are processed securely in accordance with our published Privacy Policy. Interacting with qezxuva indicates your consent to our applicable data administration practices, regardless of whether information is submitted digitally or communicated verbally. We reserve the right to update our privacy practices when necessary, and your continued use of our services following such updates constitutes acceptance of the revised practices.

3. Order Validation & Administrative Rights

qezxuva reserves the right to validate, suspend, modify, or reject any purchase order. We may cancel or restrict a transaction due to inventory shortages, payment irregularities, suspected fraudulent activity, technical errors, or inaccurate pricing information. We may also request additional information or verification before an order is dispatched. If an order is cancelled by us, any applicable amount charged for the cancelled order will be refunded to the original payment method. We also reserve the right to modify product prices, product specifications, or promotional offers at any time without prior notice.

4. Product Representation Accuracy

Our team strives to present our pet products as accurately as possible through product photographs, descriptions, and specifications. However, we cannot guarantee that digital colors, written descriptions, or physical measurements will be completely free from minor differences due to display settings, photography conditions, or normal manufacturing variations. If a product you receive significantly differs from its online description, your available remedy will be handled according to our applicable return and refund procedures. Although streamlined checkout options may be available, we recommend carefully reviewing the complete product information before confirming your order.

5. Financial Discrepancies

While we carefully maintain our pricing information, occasional technical, typographical, or display errors may occur. qezxuva is not obligated to fulfill an order placed at a clearly incorrect or technically erroneous price. In such circumstances, we may suspend shipment, notify you of the pricing discrepancy, and issue a full refund for the affected transaction. We reserve the right to correct inaccurate pricing information across our online catalog whenever necessary.

6. Fulfillment Projections & Inventory

Product availability indicators displayed on our website are provided as general guidance and do not constitute an absolute guarantee of inventory. While we aim to process orders efficiently, standard delivery may require up to 30 days after payment confirmation, depending on the destination, carrier operations, and fulfillment conditions. Delivery estimates may be affected by carrier delays, severe weather, customs processing, or broader supply chain disruptions. We cannot guarantee immediate dispatch for every product displayed as available. If an item becomes unavailable during the fulfillment process, we will notify you and take appropriate steps regarding the unavailable item and any corresponding payment adjustment.

7. International Transit & Compliance

When purchasing our pet products for delivery across borders, customers acknowledge that: (a) Region-specific warranties may not apply. (b) Localized customer support programs may not be available. (c) Product care instructions or safety information may be provided primarily in English. (d) Product packaging or labeling may not correspond precisely with the requirements of every local jurisdiction. It is the customer's responsibility to ensure that purchased products may be lawfully imported, received, and used within their applicable jurisdiction.

8. Import Taxation and Tariffs

Although your initial checkout calculation may include applicable charges required to process your order, you, as the end customer, remain responsible for any additional customs duties, import tariffs, Value-Added Taxes (VAT), brokerage charges, or other government-imposed fees that may become payable when a parcel enters your local jurisdiction.

9. Legal Jurisdiction & Entity Information

This Purchasing Agreement and related online retail activities shall be interpreted and administered in accordance with applicable laws and regulations governing the operation of our business and online transactions.

This digital storefront is officially owned and operated by:

  • Corporate Proprietor: Tentoo Hong Kong Limited
  • Registered Headquarters: Rm 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Client Support Communications

For clarification regarding these purchasing protocols or assistance with an active order, our customer care team is ready to help: