Terms of Use
Effective Date: June 2026
Welcome to the digital storefront of qezxuva. This internet platform and all associated electronic channels (collectively designated as the "Site") are fully managed, owned, and operated by Tentoo Hong Kong Limited. These operational directives establish the conditions governing your browsing and interaction with our online store. Please note that purchasing our pet products—including selected items from our Pet Comfort, Pet Care, and Walk & Travel collections—is separately governed by an independent Purchasing Agreement.
By exploring, registering an account on, or shopping through our Site, you explicitly and unconditionally agree to comply with these rules. Should you object to any part of this document, you must discontinue your use of our digital storefront immediately.
1. Accuracy of User Information
Whenever you submit details through our platform, you represent that all personal, billing, shipping, and contact information provided is accurate, complete, and current. You are responsible for promptly updating your account or order information whenever changes occur to your personal or delivery details.
2. Confidentiality and Data Stewardship
Protecting your personal information and maintaining responsible data practices remain important operational priorities for our business. The methods we use to collect, securely store, process, and utilize personal information are comprehensively outlined in our standalone Privacy Policy. By browsing our product catalog, sending electronic correspondence to our support team, or communicating with customer service, you acknowledge and consent to our applicable data management practices.
3. Intellectual Property Rights and Permitted Activities
Every element of creative content displayed across the qezxuva storefront—including without limitation product photography, product descriptions, brand materials, textual content, graphics, visual elements, and system source code—is owned by or used lawfully by Tentoo Hong Kong Limited. These proprietary assets are protected under applicable copyright, trademark, and intellectual property laws.
We grant you a limited, non-transferable, and revocable permission to access our online store solely for personal shopping and informational purposes. Without our formal prior written authorization, you are strictly prohibited from:
- Copying, downloading, reproducing, or exploiting our visual or textual content for commercial purposes.
- Employing framing mechanisms, caching website pages, or duplicating our store design or layout.
- Introducing viruses, malware, trojans, or other destructive software into our server networks.
- Deploying web scrapers, data-mining robots, or automated extraction software to collect product information, pricing, or customer records.
- Carrying out any activity that imposes an unreasonable, excessive, or disproportionate burden on our website infrastructure or network resources.
We retain the right to restrict platform access, deactivate accounts, or block access from particular sources if we reasonably determine that these behavioral standards have been violated.
4. Public Submissions and User Reviews
If you choose to publish product reviews, pet care experiences, product recommendations, photographs, or other digital media on our platform, you accept responsibility for ensuring that such submissions are lawful and that you possess the necessary rights to publish them. You must not submit content that is defamatory, fraudulent, abusive, misleading, or that infringes upon the intellectual property rights of any third party. By publishing material on our Site, you grant qezxuva a worldwide, royalty-free, non-exclusive right to use, reproduce, adapt, publish, distribute, and display such material for purposes related to our business, store operations, and promotional activities, subject to applicable law.
5. Third-Party Web Links
To enhance your browsing experience, we may provide hyperlinks or references to external websites and third-party services. qezxuva does not control these independent platforms and is not responsible for their content, business practices, availability, or privacy policies. You acknowledge that accessing third-party websites is undertaken at your own discretion and subject to the terms and policies applicable to those external platforms.
6. Complete Warranty Disclaimers
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, QEZXUVA PROVIDES THIS E-COMMERCE PLATFORM AND ITS CONTENT ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED BY LAW. WE DO NOT GUARANTEE THAT YOUR BROWSING EXPERIENCE WILL ALWAYS BE SECURE, UNINTERRUPTED, ERROR-FREE, OR FREE FROM TECHNICAL FAULTS.
7. Caps on Liability
BY INTERACTING WITH OUR PLATFORM, YOU ACKNOWLEDGE THE RISKS ASSOCIATED WITH USING AN ONLINE COMMERCE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENTOO HONG KONG LIMITED, ITS OFFICERS, EMPLOYEES, SERVICE PROVIDERS, OR BUSINESS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES ARISING FROM: (A) SITE DOWNTIME OR SERVICE INTERRUPTIONS; (B) THE PURCHASE OR USE OF OUR PET PRODUCTS; (C) UNAUTHORIZED ACCESS TO DATA; OR (D) NETWORK OR TRANSMISSION FAILURES. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
8. Defense and Indemnification
You agree to defend, indemnify, and hold harmless Tentoo Hong Kong Limited, together with its officers, employees, service providers, and business partners, from claims, liabilities, damages, losses, regulatory penalties, and reasonable legal expenses arising from your material breach of these terms, unlawful conduct, misuse of the Site, or infringement of another person's rights.
9. Virtual Agreements and Notifications
By navigating our platform, placing an order, creating an account, or corresponding with our support agents, you authorize us to communicate with you through electronic channels. You agree that electronic notices, confirmations, disclosures, policy updates, and other communications may satisfy applicable requirements that such communications be provided in writing, to the extent permitted by law.
10. Copyright Infringement Notice Procedures
qezxuva respects the intellectual property rights of creators and rights holders. If you believe that copyrighted material has been improperly reproduced or displayed on our Site, please send a detailed report to our administrative or customer support team including:
- Your physical or authenticated electronic signature.
- A clear description of the copyrighted work claimed to be infringed and the relevant web address (URL) on our Site.
- Your direct contact information, including mailing address, telephone number, and email address.
- A statement made in good faith confirming that the disputed use is not authorized by the copyright owner, its agent, or applicable law.
11. Force Majeure Exemption
Our company shall not be considered in breach of its obligations under these terms where performance is prevented, interrupted, or delayed by circumstances beyond our reasonable control. Such circumstances may include, without limitation, natural disasters, severe weather events, public health emergencies, labor disruptions, transportation interruptions, infrastructure failures, or widespread supply chain disruptions.
12. Risk of Loss and Transfer of Ownership
To the extent permitted by applicable law, the risk of loss associated with purchased products may transfer in accordance with the applicable shipping and fulfillment arrangements once the products are handed over to the designated shipping carrier. Any applicable ownership rights shall transfer according to the terms of the relevant transaction and applicable law.
13. Governing Law and Legal Disputes
These Terms of Use and related online retail activities shall be governed by and interpreted in accordance with the applicable laws governing the operation of Tentoo Hong Kong Limited, without regard to conflict-of-law principles. Any dispute arising from your use of the qezxuva platform shall be addressed through the appropriate legal or dispute-resolution channels available under applicable law.
14. Severability of Provisions
If any provision of this agreement is determined by a competent authority or court to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, while the remaining provisions shall continue in full force and effect. You may not assign or transfer your rights or obligations under this agreement without our prior written consent, while we may assign or delegate our rights and obligations as permitted by applicable law.
15. Entirety of the Contract
These operational stipulations constitute the applicable agreement between you and Tentoo Hong Kong Limited concerning your use of this web platform and supersede prior understandings or communications relating to the same subject matter, except where separate written agreements or legally applicable policies expressly govern a particular transaction.
16. Administrative Contact Information
If you have any questions or require further clarification regarding our operational terms, please contact our customer support team directly:
- Brand Identity: qezxuva
- Corporate Entity: Tentoo Hong Kong Limited
- Headquarters Address: Rm 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
- Customer Support Email: support@qezxuva.com
- Direct Help Line: +1 (229) 609-3393